{"id":28133,"date":"2021-02-25T03:59:09","date_gmt":"2021-02-25T03:59:09","guid":{"rendered":"https:\/\/futurelab.digitalmachine.co.nz\/website-support-and-maintenance\/"},"modified":"2021-11-29T12:07:09","modified_gmt":"2021-11-28T23:07:09","slug":"website-support-and-maintenance","status":"publish","type":"page","link":"https:\/\/futurelab.digitalmachine.co.nz\/au\/website-support-and-maintenance\/","title":{"rendered":"Website Support and Maintenance"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-black-background-color has-background-dim top-banner-in-cover padding-v\"><div class=\"wp-block-cover__inner-container\">\n<div class=\"wp-block-columns is-layout-flex wp-container-3\">\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:50%\">\n<h1 class=\"has-text-color wp-block-heading\" style=\"color:#ac0694\">Website Support and Maintenance<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:50%\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull breadcrumb-section padding-v is-layout-flow\"><div class=\"wp-block-group__inner-container\"><span><span><a href=\"https:\/\/futurelab.digitalmachine.co.nz\/au\/\">Home<\/a><\/span><\/span>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull approach-cro-setion padding-v has-white-background-color has-background is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<div class=\"wp-block-columns is-layout-flex wp-container-7\">\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:40%\">\n<h2 class=\"has-text-color wp-block-heading\" style=\"color:#ac0694\">Business website support<\/h2>\n\n\n\n<p>Connect with our support team and get peace of mind with any website issues, glitches and errors. We make sure that your website software is always up to date, secure and backed up. You can always pick up a phone and call us or just send us a support ticket through our ticketing system.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"600\" src=\"https:\/\/futurelab.digitalmachine.co.nz\/wp-content\/uploads\/2021\/02\/website_updates_maintenance.jpg\" alt=\"A image is displaying the steps for a mantenanceprocess\" class=\"wp-image-22788\" srcset=\"https:\/\/futurelab.digitalmachine.co.nz\/wp-content\/uploads\/2021\/02\/website_updates_maintenance.jpg 800w, https:\/\/futurelab.digitalmachine.co.nz\/wp-content\/uploads\/2021\/02\/website_updates_maintenance-300x225.jpg 300w, https:\/\/futurelab.digitalmachine.co.nz\/wp-content\/uploads\/2021\/02\/website_updates_maintenance-768x576.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-very-light-gray-background-color has-background is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<h2 class=\"wp-block-heading\">What&#8217;s important about website support<\/h2>\n\n\n<div class=\"list-wrapper\">\n<ul><li>Your website software and plugins are regularly updated to make sure that they&#8217;re secure<\/li><li>You get Service Level Agreement and if your issue is urgent &#8211; in most cases we take care of it instantly<\/li><li>We make sure that your website is backed up and protected<\/li><li>We can enter the content for you, create a new page, slider or promotion<\/li><li>If you spot a bug on your website we&#8217;ll fix it for you<\/li><li>All of our work is done in New Zealand so you can visit our office and talk to the dedicated developer<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer d-none d-lg-block\"><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"has-text-color wp-block-heading\" style=\"color:#ac0694\">Website maintenance options<\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><thead><tr><th>Option<\/th><th>How it works<\/th><th>How we charge<\/th><\/tr><\/thead><tbody><tr><td>Support package<\/td><td>You pay a monthly package that includes a certain number of support hours a month. This work is prioritised and has reaction times attached to it.<\/td><td>Fixed monthly charge, the more hours you need, the better deal you get<\/td><\/tr><tr><td>Fixed work package<\/td><td>If you have a big issue, you can book a developer for a day, week or a month. You will get a developer full time dedicated for your website. They will work only with you during that time.<\/td><td>Fixed daily\/weekly\/monthly charge. <\/td><\/tr><tr><td>Casual support<\/td><td>If your issue is not urgent and can wait, you can get casual support. The wait times varies depending on the workload.  <\/td><td>We charge per hour for completed tasks.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer d-none d-lg-block\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull padding-v fullwidth-section get-in-touch-section has-background is-layout-flow\" style=\"background:linear-gradient(90deg,rgb(172,6,148) 0%,rgb(129,0,110) 100%)\"><div class=\"wp-block-group__inner-container\">\n<div class=\"wp-block-columns is-layout-flex wp-container-12\">\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"has-white-color has-text-color wp-block-heading\">We\u2019ll journey with you and help you explore the digital solutions that will benefit your business.<\/h2>\n\n\n\n<h2 class=\"purple-underline d-inline-block hover-no-underline has-white-color has-text-color wp-block-heading\"><a href=\"https:\/\/futurelab.digitalmachine.co.nz\/au\/contact\/\">Get in Touch<\/a><\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Business website support Connect with our support team and get peace of mind with any website issues, glitches and errors. We make sure that your website software is always up to date, secure and backed up. You can always pick up a phone and call us or just send us a support ticket through our <a class=\"read_more\" href=\"https:\/\/futurelab.digitalmachine.co.nz\/au\/website-support-and-maintenance\/\"> Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Website Support and Maintenance - futurelab<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Website Support and Maintenance - futurelab\" \/>\n<meta property=\"og:description\" content=\"Business website support Connect with our support team and get peace of mind with any website issues, glitches and errors. 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