Business website support
Connect with our support team and get peace of mind with any website issues, glitches and errors. We make sure that your website software is always up to date, secure and backed up. You can always pick up a phone and call us or just send us a support ticket through our ticketing system.
What’s important about website support
- Your website software and plugins are regularly updated to make sure that they’re secure
- You get Service Level Agreement and if your issue is urgent – in most cases we take care of it instantly
- We make sure that your website is backed up and protected
- We can enter the content for you, create a new page, slider or promotion
- If you spot a bug on your website we’ll fix it for you
- All of our work is done in New Zealand so you can visit our office and talk to the dedicated developer
Website maintenance options
| Option | How it works | How we charge |
|---|---|---|
| Support package | You pay a monthly package that includes a certain number of support hours a month. This work is prioritised and has reaction times attached to it. | Fixed monthly charge, the more hours you need, the better deal you get |
| Fixed work package | If you have a big issue, you can book a developer for a day, week or a month. You will get a developer full time dedicated for your website. They will work only with you during that time. | Fixed daily/weekly/monthly charge. |
| Casual support | If your issue is not urgent and can wait, you can get casual support. The wait times varies depending on the workload. | We charge per hour for completed tasks. |